Promotional Gifts and Clothing
By placing an order with Doodles Marketing, you agree to be bound by the following Terms and Conditions. These apply to all orders placed with us, regardless of the nature or value of the transaction:
A confirmed order will only be accepted once a deposit has been received. We reserve the right to decline any order at our discretion before a deposit has been paid.
For orders under R500,000, a 60% deposit is required before production begins and the remaining 40% must be paid in full before dispatch. For orders over R500,000, an 80% deposit is required before production commences, and the remaining 20% must be paid in full before dispatch.
Orders exceeding R500,000 require a formal written agreement signed by both the client and Doodles Marketing before any work begins. No verbal, informal, or unsigned agreements will be accepted for such transactions.
Production will proceed according to the pre-production sample approved by the client. For high-volume orders, Doodles Marketing will not conduct final quality control. It is the client’s responsibility to inspect all goods upon delivery. Any discrepancies relating to quality or quantity must be reported in writing within 5 to 7 working days of delivery. Claims submitted after this period will not be accepted. Doodles Marketing accepts no responsibility for any dissatisfaction if the final product matches the approved pre-production sample.
Lead times vary depending on product type and order volume. Delivery dates are estimates and may change due to factors beyond our control.
Shipping and courier costs are the client’s responsibility unless otherwise agreed.
Due to the customised nature of promotional products, returns are generally not accepted unless the product is defective. All defects must be reported within 5 days of delivery.
Returns or exchanges on unbranded stock incur a 15% handling fee, with courier costs for the client’s account.
Clients are responsible for ordering the correct sizes. We do not accept responsibility for incorrect size orders.
Conti suit sets are sold based on jacket size, with pants two sizes smaller. No returns will be accepted due to sizing issues.
No returns are accepted on branded or unbranded workwear that has had tape specially applied, as these are not ex-stock items. Returns will only be accepted on workwear that is held in stock
and readily available.
The client is responsible for courier costs on sample orders. Samples must be returned in their original condition and packaging within 5 working days of receipt. Any damage to samples or packaging will be for the client’s account.
Printing colours are matched as closely as possible, but exact accuracy cannot be guaranteed.
If artwork is not supplied in the correct format, our designer can redraw the logo at an additional fee.
Clients must own or have permission to use all logos and designs provided.
Orders that have proceeded to the artwork stage but are then cancelled will incur a layout fee of R115.00 per layout.
No cancellations will be accepted after final artwork approval and the start of branding.
We are not liable for any indirect or consequential damages arising from the use of our products. Our liability is limited to the value of the goods supplied.
Website Development
By proceeding with our services, you agree to the following terms:
Work will commence upon receipt of 50% non-refundable deposit. The remaining balance will be due upon completion of the project. The Client is responsible for providing all necessary content, including text, images, logos, and other materials. While we strive to meet all agreed deadlines, we cannot be held responsible for delays due to circumstances beyond our control or delays in receiving necessary content from you.
The Client is entitled to two rounds of revisions during the development process unless otherwise stated. Additional revisions will incur additional charges., and any additional changes beyond the agreed scope may incur extra fees. Once full payment is received, you will have ownership of the final website design.
The website will be provided as-is upon completion. Any ongoing maintenance, updates, or support will require a separate agreement. We disclaim liability for any damages or losses arising from the use of the website.
In the event of termination by either party, payment for work completed up to the termination date will be required. We are committed to maintaining the confidentiality of all sensitive information shared during the project.
Outdoor & Display Branding
Orders that have already undergone the artwork process cannot be cancelled and a layout fee of R115.00 per layout will be charged. No cancellations will be accepted after final artwork approval and commencement of branding work.
Production of your order will take 5 to 7 working days from receiving payment and approved artwork. Delivery will take 1 to 3 working days, depending on the area.
Artwork is required in a vector PDF format. We also require a CMYK colour breakdown as all digital printing may have a 5% colour variation. If no CMYK codes are supplied, colours will be matched as closely as possible. Please take note that colours may differ from screen to paper to material.
Doodles Marketing is not responsible for image distortion or quality issues arising from scaling or enhancing low-resolution images provided by the client. Clients are responsible for supplying high-resolution images suitable for large-format printing.
We cannot be held responsible for incorrect colours if the correct format and CMYK colour breakdown are not provided.
All Products supplied are event products and should never be used in harsh weather conditions or as permanent fixtures.
Reasonable efforts will be made to ensure accurate description, availability, price, and delivery charges, but errors may occur unintentionally. We reserve the right to rectify them.
Any unavoidable delays will be communicated as soon as possible.
Items remain the property of Doodles Marketing until payment is received in full.
All orders should be checked and verified on receipt of goods. Any variation to the order should be reported to Doodles Marketing (Pty) Ltd (your relevant sales representative), in writing, within 7 days from delivery. Should we not receive any notification (in writing), the delivery and products, will be deemed to be in order.
All defective products are subject to an inspection by Doodles Marketing.
No Returns will be allowed for goods manufactured and printed on order.
Design Services
All projects require written confirmation of the scope of work; any work outside the agreed scope will incur additional charges.
A non-refundable deposit of 60% is required before work begins, with the remaining balance due upon completion or delivery of final work.
The project includes a specified number of revisions; any extra revisions or changes outside the original brief will be subject to additional fees.
The designer retains ownership and copyright of all work until full payment is received. Upon full payment, the client is granted a limited license to use the final design for the agreed-upon purposes.
A project timeline with deadlines will be established; delays caused by the client’s lack of timely feedback or missing information may extend the timeline.
The client must provide all necessary information, assets, and feedback in a timely manner to ensure smooth project progress.
Cancellation by the client after work has commenced will result in the forfeiture of the deposit and may require full payment for work completed to date.
Final deliverables will be provided in the agreed-upon formats only after full payment has been received.
Both parties agree to maintain the confidentiality of all proprietary information and project details.
The designer will not be liable for delays or non-performance due to circumstances beyond their control, including but not limited to natural disasters, pandemics, or other unforeseen events.
If the client fails to provide feedback by the deadlines specified in the project timeline, a cut-off date will be established at which point the project will be considered abandoned. Beyond this date, the designer is no longer obligated to continue work on the project, and any subsequent resumption of work will require a new agreement and may incur additional charges.